Thank you for choosing a DC Battery Hub (DCBH) hybrid electric vehicle (HEV) battery. We take great pride in the quality of our HEV batteries and want our customers to be 100% satisfied with their purchase. Even though we remanufacture our batteries to OE specifications to make sure you are getting the most reliable battery for your vehicle, there may sometimes be an unforeseen issue which will cause your battery to malfunction and it will need to be returned for warranty. No matter what the issue is, rest assured we will work with you to remedy the situation as soon as possible. Please follow the steps below to determine if the battery is a warranty issue.
Before you contact DCBH to return the battery assembly, please refer to the following points:
✓ DO NOT REMOVE THE BATTERY FROM THE VEHICLE JUST YET…
✓ Did you register the battery assembly on our website within three (3) days of installation? If yes, proceed to step 1 below. If not, you need to call 855.732.4927 to get approval to return.
✓ Check the date of purchase on the battery assembly; is it within the warranty time frame? If yes, proceed to step 1 below. If not, the warranty is null.
✓ Was the battery installed by a certified hybrid vehicle technician? If no, we will need to make sure the battery wasn’t damaged during installation before honoring the warranty.
After you have verified the battery is under warranty, DO NOT PULL THE BATTERY! You must proceed to the following steps:
✓ If you are getting a data trouble code (DTC):
• Note the battery serial number found on the green DC Battery Hub label on the battery.
• Note all the codes and sub-codes
• Note the current mileage
• Note the current state of charge (SOC) of the battery
✓ Call 855.732.4927 and tech support will diagnose, authorize return and provide a WRA#.
✓ If the battery needs to be returned, click here to download the “Warranty Diagnostic Information Sheet” (WDIS) and complete the form. Be sure to include the WRA#.
✓ Attach the WDIS form to the battery when you return it.
✓ Click here to schedule a core return and complete the form. Be sure to use the “notes” section to indicate the battery is a warranty return. ✓ We will contact you within 48 hours of receipt of the battery and provide the resolution.
If you have any questions or concerns, feel free to call us at 855.732.4927