Warranty and Waiver of Claims Policy

All warranty claims should be directed to the Warranty Claim Center at: DC Battery Hub located at 4554 128TH Ave., Holland, MI 49424 (855-732-4927) on or before the end of the warranty period. DCBH will direct you to a location to return the battery. No facilities other than those as directed by DCBH are authorized to provide services or products under this warranty. Certified Installer can be found at Dcbatteryhub.com. Certified Installers are not agents of DCBH and any negligence or wrongful act of a Certified Installer shall not be the responsibility of DCBH or attributable to DCBH.

DCBH only warrants the performance of the battery modules. Not included in the warranty are the battery controller, current sensor, pre-charge system, main contractor system, and the battery pack sensing harness. To the extent allowed by applicable law with non-consumer goods, DCBH will only warrant batteries that have been registered online. With batteries that are consumer goods, failing to register on-line may delay remedies available under this warranty.

All batteries returned to DCBH under warranty are subject to inspection and a report will be given in 48-72 hours as to the status of the warranty claim, after DCBH receives the returned battery at its Warranty Claim Center. If the battery is deemed to be covered under warranty, a replacement will be supplied at no charge and a credit will be given for up to $135 (3 hours at $45/hour) to the installer toward labor to replace the battery. If the battery warranty is null and void, the customer will be billed for a rebuilt battery and no labor credit will be given. Except for an extension required by law, no warranty claims may be made after the end of warranty period expires.

IN ALL CASES, TO THE EXTENT ALLOWED BY LAW, DCBH SHALL NOT BE RESPONSIBLE FOR ANY TYPE OF INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES. IF YOUR VEHICLE IS USED FOR BUSINESS OR COMMERCIAL PURPOSES, ALL OTHER WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND THE IMPLIED WARRANTY OF MERCHANTABILITY, ARE EXCLUDED.

THIS BATTERY IS RE-CONDITIONED OR RE-MANUFACTURED TO OEM SPECIFICATIONS TO EXTEND THE USEFUL LIFE OF THE RE-MANUFACTURED BATTERY. THE BATTERY AND ALL OF ITS COMPONENTS WERE PREVIOUSLY USED.

Any implied warranties that have not disclaimed under this Warranty are limited, to the extent allowed by law, to the time period covered by the written warranties, or to the applicable time period provided by state law, whichever period is shorter.

No one is authorized to assume any other obligation or liability in connection with your warranty, battery or vehicle other than as stated in this warranty. No one is authorized to modify or waive any part of this warranty. By accepting this product, other than the remedies provided by this warranty, you hereby waive and release any claim now or hereafter existing against DCBH, its agents and affiliates, on account of any and all claims, demands, suits, causes of action and all legal proceedings, and any costs and expenses in connection therewith, including legal fees and expenses of whatever kind and nature, which may result from or arise out of injury to or death or loss or damage to property or the loss of use of any property which may result from or arise out of the possession, condition, use or operation this product. You may not bring any warranty-related claims as a class representative, a private attorney general, a member of a class of claimants or in any other representative capacity.